Política de envío

General Information

Thank you for shopping with Winner Moda Deportiva 💖
We are committed to delivering your activewear quickly and securely so you can enjoy your new pieces as soon as possible.
This Shipping Policy describes how and when your orders are processed, shipped, and delivered.

Processing Times

  • All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).

  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

  • During high-demand seasons or special promotions, processing times may be slightly longer — but we’ll always keep you informed via email.

Shipping Costs

  • Standard shipping: Calculated automatically at checkout based on your delivery address and total order weight.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or WhatsApp (if provided).
You can use this link to follow your package’s journey until it reaches your door.
If your tracking information does not update within 48 hours, please contact us at winnermodadeportiva@gmail.com.

Shipping Address

Please make sure your shipping details are complete and accurate before placing your order.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you need to update your address after placing an order, contact us as soon as possible — once the order is shipped, changes cannot be made.

Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please reach out to us immediately.
We will coordinate with the carrier to locate your package and assist you in resolving the issue.
However, Winner Moda Deportiva is not responsible for lost or stolen packages once confirmed as delivered by the courier.

Damaged Packages

If your order arrives damaged, please take photos of the package and items immediately and contact us within 48 hours of delivery at winnermodadeportiva@gmail.com.
We will review your case and arrange a replacement or refund where applicable.

Returns and Exchanges

For information about returns, please refer to our Return & Refund Policy.
Please note that original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Need Help?

We’re here to help with any shipping questions or special delivery requests.
📧 Email us at winnermodadeportiva@gmail.com — our support team will respond as soon as possible.